Pop comments window when changing issue workflow

Nick Dring

Hi there, I wanted to know how I go about adding a pop-up window for comments when a JSD agent changes the workflow status.

At the moment an agent would add a comment informing the colleague that their request has been done and we are awaiting their approval. So the steps an agent would take are:

• Click on the comment field
• write the comment
• click on share
• go change the status by selecting Waiting for Approval in the Workflow drop down.

The colleague would receiver two email notifications, the comment and the status change.

I want to change the steps so that the agent would

• change the status by selecting Waiting for Approval in the Workflow drop-down (which brings a pop-up window where the agent can add comments)
• agent writes comments
• click on share

Now the status changes and one email goes out to the colleague with both the comment and the approval request button.

Thanks in advance for any help

Marco Brundel

Hi @Nick Dring ,

You can map a screen to a transition. See https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-server-720634253.html 

When you create screen without fields the only thing that is shown is the comment.

See https://confluence.atlassian.com/jirakb/how-to-add-a-comment-during-a-transition-779160682.html

Is this what you are looking for?

Regards Marco