JIRA Customer Portal Escalate transistion

Question

From JIRA Backend I have added a Escalate screen with some of the fields associated with the escalated transition. But when i open the escalate option from the Customer portal it is showing a default comment screen.

How to provide the escalate screen which i have added in the backend to the portal.

sriramya gollapudi · Answer

Thanks for the update.

Are there any plugins for this requirement ?

Juan Manuel Ibarra · Answer

Hello, unfortunately the transitions of the help portal do not have the possibility to add customs fields and customize the screens, only the comment field will appear.

regards