Expose linked issue to user

Question

Hi

I deal with internal JIRAs with permissions allowing my colleagues to see and edit tickets - both tickets raised by clients and tickets raised by my colleagues.

I'm looking for a way to configure roles and permissions/jira issue security in a way so that:

*client JIRA user can see their client JIRA tickets as well as the link to the internal JIRA ticket once the two issues are connected via Linked Issues

*clients cannot see any information in the internal ticket - only the JIRA ID for reference linked to their client JIRA

Is this possible?

thanks a lot!

Daniel Ebers · Answer

The limitations on that are pretty much the same for on-prem so the solution of Mykenna is suitable as well.

However on on-prem (Jira Server) Automation is not included - there is a Lite version but the "full" version is a paid App.

Konstantina_3g5v6u · Answer

Hello again

I was wondering if you would suggest the same solution for on prem JIRA as opposed to cloud-hosted JIRA?

Thanks,

Konstantina

Konstantina_3g5v6u · Answer

hi Mykenna

Thank you so much for the answer and the suggested workaround!

thanks,

Konstantina