Why are the macro names not displaying in edit mode?

Question

The macros in our confluence instance are not displaying the macro type (name of macro in the title of the edit box) during editing.

So if there are several macros on a confluence page, the macros box is just a grey box. You cannot see which type of macro it is without editing the macro.

We have tried the following:

* Check confluence settings for any errors
* Check using different browsers (the problem is the same in any browser)
* Checked for confluence bugs for version 7.0.4 (nothing found)
* Restarted the confluence instance
* Cleared the cache
* Error occurred even if the Add-ins were deactivated (Scroll)
* Checked confluence logs for any indication of problem – nothing found

We don’t know where else to look for the source of the problem.

Any ideas?

Alice

Brant Schroeder · Answer

@Alice

I would suggest submitting a support issue here:  https://support.atlassian.com/contact/

You will be able to provide them with a support zip and they will be able to review logs and see what the issue might be.

Alice_3dd8fw · Answer

Thanks for the tip... but that didn't help either.

Brant Schroeder · Answer

Have you tried clearing the Confluence app (plugin) cache?

https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html