nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

After upgrading, getting Confluence is Vacant message.

Jeremy Stock

Upgrading from 5.2.5 to 6.13.20 (I also tried version 7.4.7 initially).
I am able to get the service to start up but when I am unable to access the site and when I look in the logs I see the following in the confluence error log:

02-Apr-2021 22:27:46.895 SEVERE [ajp-nio-127.0.0.1-8009-exec-4] org.apache.catalina.core.StandardHostValve.custom Exception Processing ErrorPage[errorCode=404, location=/fourohfour.action]
java.util.concurrent.CompletionException: com.atlassian.confluence.tenant.VacantException: Confluence is vacant, a call to tenanted [public abstract org.hibernate.Session org.hibernate.SessionFactory.getCurrentSession() throws org.hibernate.HibernateException] is not allowed.

Accepted answers

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Tinker Fadoua

@Jeremy Stock

Did you copy the changes you made to the server.xml file to the new one(do not copy the old file, copy the changes you made in the previous version)?
Are you using docker image?

Best,

Fadoua

Jeremy Stock

Yep, I used copied over the entries from the original server.xml file to the new one.

This is not a docker image. It is a stand alone instance running on a VM.

Tinker Fadoua

@Jeremy Stock

My apology for the delayed reply.

What other changes you made beside the upgrade?
New DB?
OS upgrade? Are you a window or Linux user?

Any details can be helpful.

What other errors are you seeing on the logs?

Best,

Fadoua

Jeremy Stock

Windows server 2021 R2, Database is Microsoft SQL Server 14. No other changes except for the upgrade of Confluence.

I install a new Java version to be able to create a new service and that all works.

Here is the current server.cfg.

<Connector className="org.apache.coyote.tomcat4.CoyoteConnector" port="8090" minProcessors="5"

maxProcessors="75"

enableLookups="false" redirectPort="8443" acceptCount="10" debug="0" connectionTimeout="20000"

useURIValidationHack="false" URIEncoding="UTF-8"/>

</Context>

</Host>

</Engine>

</Service>

</Server>

Tinker Fadoua

@Jeremy Stock I will go over all the details you shared today, then get back to you no later than tonight. Thank you for your patience!

Tinker Fadoua

@Jeremy Stock

Please run your installs with a dedicated user like Confluence or something of your choice but not as an Admin

Did you check what user was used to install Confluence first time?

I am still going through the logs

Best,

Fadoua

Tinker Fadoua

Catalina log has warnings which didn't seem concerning.

I went back to your original log because the severe is the concerning one. I found the following from Atlassian:

https://confluence.atlassian.com/confkb/confluence-not-accessible-after-apparent-clean-startup-in-the-logs-317194882.html

Please give a try to their suggestions.

Best,

Fadoua

Jeremy Stock

Thanks Fadoua, I do not know the original user id that was used to do the original setup. Is there a way to find it?

Tinker Fadoua

Yes @Jeremy Stock check the install or home directory folder's properties. Here follow the steps they are describing:

https://confluence.atlassian.com/doc/start-confluence-automatically-on-windows-as-a-service-172071.html

Best,

Fadoua

Jeremy Stock

The issue was with the database and the collation. I had to fix that first and then I was able to get the upgrade to work successfully.

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