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Why does the migration assistant tell me that spaces exist in a cloud site that I reset?

Rob Horan

I am running some test migrations from server to cloud, and in Confluence I am running into a serious problem, and after tests with a new site it looks like something is wrong with the site.

SOOOOOO.....

How can I fix a cloud site that I can't migrate to because server tells me the spaces exist on it, even though I've deleted and resurrected it repeatedly?

Comments

Sri Kumar_10fwob

Hi @Rob Horan ,

Good day Again.

You can try to reset the Migration Plugin on the server-side and see if that helps, below is a reference link for the same:

- Restore the Cloud Migration Assistant for Confluence to its default version

Regards,
Sri

Rob Horan

Thanks - this seems to be limited to one particular Cloud site, thankfully.

This really seems like there is a problem with this particular cloud site, like something with the reset process flat out failed.

Rob Horan

@Sri Kumaris there a Jira version of this doc? I went looking but couldn't find it.

Sri Kumar_10fwob

Hi @Rob Horan ,

Is there a Jira version of this doc?

Unfortunately, we don't recommend resetting the Jira Migration plugin as it sometimes causes a lot of additional issues and it's hard to fix them. That why we haven't posted an article about resetting the plugin.

If you need to rest the plugin please raise a case with us.

https://support.atlassian.com/contact/

-Sri

Ana Retamal

Hi @Rob Horan !

I've checked with our Migrations team and looks like you don't have a ticket open with them. This team is fully dedicated to migrations to Cloud and their focus is to help users go through this stage as smoothly as possible. I'd highly recommend you get in contact with them, they won't only help you assess, plan, and solve the issues that might come up during your migration, but will also use your feedback to continue improving the process for future migrations

You can reach out to them through this form, selecting the option 'Migration support'.

Kind regards,

Ana

Atlassian Support

Rob Horan

Hi Ana,

Thank you. I don't have a ticket open with the migration team because I'm gathering information that can be applicable to all, not trying for a one-time migration of my organization's content.

Evgenii Maidebura

Hi,
1. After migration confluence, I can't find space on the cloud site.
2. I can't test the migration to the end, because when choosing a space with 3 users, I get an error: "that I have more users than the test migration allows", I had to migrate without users, tell me what I'm doing wrong?
Thank you

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