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Atlassian Administration - cannot remove 'UNVERIFIED' orphaned accounts

Paul Cooper_nwkxfz

In my purge of our Atlassian administration, I have located 9 x accounts 'UNVERIFIED'. These relate to incorrectly spelt user names, ex-employees that never needed access to jira and so on. There is not option, that I can see, to delete accounts in an 'UNVERIFIED' state. Has anyone come across a solution?

(Note: for the accounts I have deactivated, there is now an option available to 'delete' the account, I was expecting the same for unverified accounts).

Any guidance much appreciated.

Comments

Haley_l646bj

@Paul Cooper Have you deleted the accounts you deactivated? I'm always cautious to do so as there is work they have done or documents they've created in Confluence and I wonder what happens to that information when the account is deleted.

Julie d_Antin _Elements__bsgnak

Looks like some other people have the same problem as discussed in this thread and there's a bug you can watch/vote for.

Paul Cooper_nwkxfz

@Haley No I have not deleted deactivated accounts at this time, I too am concerned about orphaning assets. I deactivated them as we have recently introduced G-Suite integration which is pay per active user, the deactivation literally halved the monthly subscription estimate. Having said this I did delete an account that had never accessed any product and the email address was defunct.

Paul Cooper_nwkxfz

@Julie d_Antin _Elements_ , I have put a watch on the issue and marked it as affecting my team.

Paul Cooper_nwkxfz

[ACCESS-1015] Unable to deactivate or delete unverified accounts - Create and track feature requests for Atlassian products. as stated by Laura captures this open issue.

Paul Cooper_nwkxfz

This worked a treat - I only have 6 x unverified accounts:

Update the unverified Atlassian account email address(but keep the same email domain). When the email address of the Atlassian account is updated that Atlassian account is automatically verified due to the existing domain claim on the organization - from there, the Atlassian account can be deactivated or deleted

I used fred1@.... fred2@.... and so on

Warren Rowe

This works!

Yong Yang

For this case, could we just unclaim those unverified accounts?

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