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Why I can't import .crt to JIRA?

Daniel Ong1

My site is: www.affinex.net
SSL certificate has been installed

I am getting errors and I couldn't get JIRA to work under SSL. For now, the installation is completed, I am able to run JIRA on port 8080, however I couldn't get it to run on HTTPS.

I have uncommented the SSL section of conf/server.xml (refer to attachment)

I am getting keytool error message from Command Prompt: (refer to attachment)
keytool error: java.io.FileNotFoundException: www_affinex_net.crt <The system cannot find the file specified>

I have checked the directory and path, everything is correct.

Accepted answers

All comments

Nic Brough -Adaptavist-

Check that the files and directories are read/write enabled for your user on both

1. The current one with the .crt file in it

2. The place where keytool will be keeping the certificate store

Nic Brough -Adaptavist-

Where is your certificate store?

Can you run the keytool commands with the -v flag for more info?

Daniel Ong1

refer to attachment. the crt file is stored at this directory: C:\Program Files\Atlassian\JIRA\jre\bin\keytool

how do I run keytool cmd with v-flag? Please enlighten. Thanks Nic!

Daniel Ong1

Checked all folders are read/write enabled. Error is still there.

Norman Abramovitz

Not sure if this matters or not but did you run the cmd windows under administrator's rights?

Daniel Ong1

Yes I did. Right click and "run as administrator". Thanks for the reminder though.