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I stopped receiving bitbucket email notifications

Kunal Shah_c6gaa0

I've been using Bitbucket for almost 2 years and received notification emails for all of the repos I'm watching. I stopped receiving updates roughly from 1st April, 2021. I didn't change any settings with my notifications or my email address. I got migrated to new pull request experience in mid Feb itself.

To my surprise, many of my team members are still receiving them. I'm the only one with the problem.

As a side note, my Jira & confluence email notifications work fine. It's only Bitbucket emails that are not coming through.

NOTE: I already check with client & helpdesk but nothing has changed on their end.

Accepted answers

Theodora Boudale

Hi @Kunal Shah ,

I checked in our system and I saw a hard bounce event for your email, created on 30th March 2021, with the message:

550 No such domain at this location

It's possible that there was an issue with your mail server when we attempted to send an email that day and as a result we received a hard bounce response. The hard bounce indicates a permanent failure and in this case the email is placed in a suppression list.

I went ahead and removed your email from the suppression list, could you please monitor things and see if you receive notifications from now on?

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

All comments

Theodora Boudale

Hi @Kunal Shah ,

I checked in our system and I saw a hard bounce event for your email, created on 30th March 2021, with the message:

550 No such domain at this location

I went ahead and removed your email from the suppression list, could you please monitor things and see if you receive notifications from now on?

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

G subramanyam

Hi @Kunal Shah welcome to the Atlassian community.

I understand that, lately you are not getting the Bit bucket email notifications.

1) May I know if you have switched any intra or internet network connection? This might be one of the reason's.

2) Your emails might be flagged as spam by your mail server.

3) Check with your internal admin, if your email is wrongly added in the bounce list. If that is the case, request your admin to remove your email from bounce list and retry.

4) If above steps didn't worked, then the option I see at this moment is to reach Atlassian support team with observations from your admin.

Stay safe and stay healthy.

Kunal Shah_c6gaa0

Thanks @Theodora Boudale for your efforts.

It seems to be working now. I will monitor & come back to you if I face it again.

Kind Regards,
Kunal Shah

Devang Patel_v0kbz8

Hi @Theodora Boudale ,

Could you please do same for me also, As me also facing the same issue.

https://community.atlassian.com/t5/user/viewprofilepage/user-id/4345412

Thanks,
Devang Patel

Theodora Boudale

@Kunal Shah , that's good to hear, thank you for the update!

@Devang Patel , of course, I checked your email as well and I saw the same issue. I removed your email from the suppression list, so email notifications should be arriving from now on.

Please feel free to let me know if you need anything further.

Kind regards,
Theodora

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