I can't upload external avatars in my project as an admin

dmullor73 gmail

When I try to upload an external avatar in my project or in any other project (not what already exist in JIra), I get a permission denied error. It happens to me with any type of image and I am an administrator

Jira system.

With the Jira avatars that already exist, I don't have a problem.

Thanks in advance

 

Earl McCutcheon

Hello @dmullor73 gmail ,

Thanks for reaching out, and the permission denied error you are seeing generally occurs when there is a permission error on the avatar directory within the Jira_home directory on the server back end as described here:

• https://confluence.atlassian.com/jirakb/unable-to-upload-user-avatar-575668557.html

I would recommend checking out the following KB articles for correcting directory permissions as the first step:

• How to fix directory permissions in Linux for Jira Server
• How to fix directory permissions in Windows for Jira Server

Let me know how it goes.

Regards,
Earl