nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Confiform intake receiving ${iftttResult_JIRAID} back from JIRA

Gabe Belknap

Hi All,

I have built a number of confiform intake pages that connect to JIRA to create a Key, and then mail the user a confirmation that includes that key.

For some reason, sporadically, rather than getting a Key back, we get ${iftttResult_JIRAID} and of course a Jira Key is not created. The form emails the user back saying it was a success, but it wasn't.

When we submit the exact same request the next time, we get a valid Key.

Is there a rule or something that I can add into my page to ensure a valid Key is returned before it finishes off the process and emails the requester etc.

Thanks in advance.

Gabe

Accepted answers

Alex Medved _ConfiForms_

Most probably your users who submit the form have no permissions to create Jira issue (integration goes through application link)

Alex

All comments

Alex Medved _ConfiForms_

Most probably your users who submit the form have no permissions to create Jira issue (integration goes through application link)

Alex

Gabe Belknap

Hi Alex, thanks for the quick response.

JIRA has been setup to allow anonymous create. It also works for the same user when they try again a few mins later with the exact same details as the original request.

Alex Medved _ConfiForms_

ok, this is getting more interesting

have you set your IFTTT which attempts to create an issue in Jira to not report the errors (parameter)?

Alex

Gabe Belknap

HI Alex, here are the screen shots..that way you can see it all.

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