Automatic mail notification

Question

Hello Community,

I would like to set up automatic notification via email to be sent to the Assignee 3 days before the Due Date

"Project = AB AND IssueType= XYZ AND dueDate = StartOfTheDay(+3)" (Something like that, with the aim that the results give the list of tickets which has the due date in 3 days) And after that, for each ID fetch the assignee and send them mail

Please let me know how can i achieve this.

Thank You

Uday.

Boris Berenberg - Atlas Authority · Answer

If you need a top down way of setting this up. Take a look at our app, Notification Assistant for Jira where you could set it up with a recipient of Assignee and the JQL shared by Walter

Walter Buggenhout · Answer

Hi @uday,

Your filter should look something like this:

Project = AB AND issuetype = XYZ AND assignee = CurrentUser() AND due >= StartOfDay(3) AND due <= EndOfDay(3)

Save the filter and make sure to share it with the people you want to notify.

Then add a filter subscription. Either each user you want to be informed could create his/her own personal subscription to the filter:

Or you can setup a group filter subscription. The only requirement then is that you have a group available to represent the users you want to notify.

Hope this helps.