HR Service Management Project - Formidable Forms

Kathryn Westwood_ele78u

Hi everyone

I'm trying to see if the HR project in Service Management is going to fit our needs. We're trying to create the below simple process:

 

Once I get passed this sticking point I've got the rest, just can't seem to wrap my head around the formidable forms creating a card with the custom issue type I've created.

Can what I need be done, or is there a work around that anyone knows?

Thanks!
Kathryn

Mikael Sandberg

It looks like Formidable form allows you to send REST API calls, so this should be doable. Just note that the REST API for JSM only allows you to create a request, it does not allow you to update one. In order to trigger the email from JSM to the customer they have to be added to your project first.