No logs of mail handler

Question

I have no logs of my mail handler in atlassian-jira-incoming-mail.log file but

And in log4j.properties I have

log4j.appender.incomingmaillog=com.atlassian.jira.logging.JiraHomeAppender
log4j.appender.incomingmaillog.File=atlassian-jira-incoming-mail.log
log4j.appender.incomingmaillog.MaxFileSize=20480KB
log4j.appender.incomingmaillog.MaxBackupIndex=5
log4j.appender.incomingmaillog.layout=com.atlassian.logging.log4j.NewLineIndentingFilteringPatternLayout
log4j.appender.incomingmaillog.layout.ConversionPattern=%d %p [%X{jira.mailserver}] %t %X{jira.username} %X{jira.request.id} %X{jira.request.assession.id} %X{jira.request.ipaddr} %X{jira.request.url} %m%n

log4j.logger.com.atlassian.mail.incoming = INFO, console, incomingmaillog
log4j.additivity.com.atlassian.mail.incoming = false

Brant Schroeder · Answer

@aas Yes you could change the logging level to capture more information.

aas · Answer

@Brant Schroeder you mean that if I change logging level for Default package to e.g. INFO, I'll have INFO logs of my mail handler? I suppose that I'll have all logs with INFO level, but I need only incoming mail logs

Brant Schroeder · Answer

@aas

In the screenshot you shared the log will only be logging warnings and above.  Are you having issues that you are hoping to capture?  You can change it to info or debug to capture more information.