Workflow Transition Screens does not appear for Approval or Declined

Murthy Indian Forever

I have set up an approval workflow, I have added a transition screen as approver have to give comment on their decision for approval or decline but the transition screen is not showing. 

The transition screen seems to only work when approval is not configured. But we need to capture the declined reason through comments on the transition screen. I even added a validator to make comments as a required field but the transition screen is not appearing.

Alex Koxaras -Relational-

Hi @Murthy Indian Forever

First of all, I can confirm that I followed the steps you've mentioned and indeed I confirm that the screen does not appear upon approval. However, if you add another status between the approval and the current status, then the screen appears correctly. 

UPDATE: Here (Configuring Jira Service Management approvals | Administering Jira applications Data Center and Server 8.16 | Atlassian Documentation) it states:

Transitions used by the approval step skip transition screens, so if your decline or approve transitions are going to a 'Done' status, add a post function that sets the resolution of the request so it's considered closed by Jira Service Management.

So I would assume that upon approval, they just skip the transition.

Proposal 1: I would suggest to add an additional status and then add your transition screen.

Proposal 2: Add a self transition called e.g. "Set Decline Reason" and then add this transition screen, and your post function with a resolution.

I would go with the 2nd option. Hope that helped!

Alex