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JMWE post-function create/close issue

bedovyi_a_fvolchek_com

Hi,guys!

I need some help with the case.
I tried to implement post - function by JMWE (v 6.4.0) add-on in Jira Software Server (v.8.5.12) and bumped into some confused situation.
Use case.
Post-function should create multiple issue for diffrent Assignee based on values from Approvers - customfield (multi user picker field)

Result

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields.
If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.

Transition (without validator)

Post-function looks like so

pf username.PNG

Logs

Somebody have any suggestions where is my mistake ?

Accepted answers

David Fischer

Hi @bedovyi_a_fvolchek_com ,

you just need to update your Iterator script to:

issue.get("customfield_15002")

This will return a list of ApplicationUser objects, which is how Jira represents users internally.

All comments

Suprija Sirikonda _Appfire_

Hi @bedovyi_a_fvolchek_com ,

We see you have raised a request for this issue in our Innovalog customer support portal : https://innovalog.atlassian.net/servicedesk/customer/portal/8/SJMWE-2558.

Please share with us the below information, as requested in the support ticket :

If you have added this post-function on the Create transition, then can you verify if the target issuetype also uses the same workflow - which can create an infinite loop?
Could you provide us the screenshot of validators,post-functions of this transition and create transition of the target issue?
Also, can you share the full error as found in the Jira logs? Please refer to https://innovalog.atlassian.net/wiki/spaces/JMWE/pages/139691984/Troubleshooting+and+support+for+Jira+Misc+Workflow+Extensions#3.-Using-the-atlassian-jira.log-file for help identifying the error in the logs.