Can I use JQL (or another mechanism) to assign request to a queue based on content of email header?

Jeff Bernstein_qbp2cg

I would like to assign a request to a queue based on the nickname the request was emailed to, contained in the header of the original email.

A customer emails a request to the nickname assigned to the service desk email address so email sent to the nickname is delivered to the service desk email address' inbox. The header of the email contains the nickname in the to: field of the header.

Is there a way to use JQL (or some other tool) to search the header of the incoming email for the value in the to: field and if the nickname is found assign the issue to the appropriate queue?

JIRA Service Desk 4.13.1

Thanks,
Jeff

Jeff Bernstein_qbp2cg

I'm going to use the Mail flow rules in Exchange to prepend some text to the subject of the email if the email is sent to the nickname.

Exchange can examine the header and find the to: address and the rule will prepend text to the subject. Then I'll use JQL to look for that text in the incoming email and assign it to a queue.