I am attempting to import tickets into a JSM Cloud project. When I attempt the import I am successfully importing all fields except the date time related ones.
I am importing from a .csv created by Excel.
I have tried a few different date or date/time formats in excel before saving the CSV file.
The issues all import except for the following fields:
- Due date
- Custom field (Planned end date)
These filed are empty after the import.
Regional settings on the computer are yyyy-mm-dd
Excel dates are formatted to dd-mmm-yy
In External System Import Date format I am changing the Date format
- from (default setting) dd/MMM/yy h:mm a
- to dd-mmm-yy
The log shows
2021-03-28 20:16:37,302 WARN - Unable to parse created date: 12-Dec-16
2021-03-28 20:16:37,306 WARN - Unable to parse datetime: 12-Dec-16
2021-03-28 20:16:37,311 WARN - Unable to parse date: 15-Dec-16
Any suggestions?
