Batched Emails - How do I put the Satisfcation Survey at the top?

Paul Madison

We are using batched/bundle emails.  When a service desk ticket closes the customer gets an email with resolution details and the customer satisfaction survey,

 

Is there a way to make the satisfaction survey be at the top so that it is more likely the customer will see it and click on it?

Laurens Coppens

Hi Paul,

 

I'm afraid that this is not possible.

There is an open issue for this: https://jira.atlassian.com/browse/JSDSERVER-4592

 

Regards,

Laurens