Using IE8, can't configure 'Custom User Pickers' plugin

Question

Does anyone help us?

We installed mail.ru's 'Custom User Pickers' V2.0.9 on our Jira 5.1.9 and want to configure it.

But when I click 'configure',  error message "error occured in page" at left bottom side of IE8 (not compatible mode) and no progress as attached image.  I test latest version of this plugin with Jira 5.2.9,  but same situation we have.

With IE10 and Firefox, I can configure this plugin so I wonder if any considerration are there with IE8 (not compatible mode).

Thank you in advance,

Chihara

RambanamP · Answer

submit support request here

https://github.com/AndreyVMarkelov/mailru-jira-plugins-user-pickers/issues?direction=desc&page=1&sort=created&state=closed

G2G JPSupport · Answer

rambanam,

Thank you for your prompt respose.

I test using Custom User Pickers plugin V2.1.9 with Jira 5.2.9 and same failure I see.

Chihara

RambanamP · Answer

di you tried with updated 'Custom User Pickers'  plugin ?

if you using jira 5.2.9 then you have to use v. 2.1.1 of Custom User Pickers plugin

check the the vesion matrix

https://marketplace.atlassian.com/plugins/ru.mail.jira.plugins.userpickers/versions