Hi All,
We are trying to implement the the Customer Portal for the internal Users (within our organization). On our Jira Instance, every internal user has a jira-software license as well as a jira-servicedesk license which gives them access to everything in all the projects except when restricted through the permission schemes. We have been using jira with this setup for a longtime and it was working fine if not perfect.
The problem we have now is that we are wanting to create a customer Portal for the internal customers, which serves as a hub for the all their requests created with other teams. Do you have any suggestions in setting up the permissions OR setting up the internal customer portals by which we can get the best value for the jira service management.
