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Volume control on IOS critical alert notifications?

Harold Brandner

I like the new IOS critical alert feature, however the alerts play at max volume no matter what. This makes the feature essentially useless for me, as this volume is WAY too loud and wakes up the whole house. It would be nice to add a volume control option to the critical alerts so they aren't so loud.

Accepted answers

Angélica Luz

Hello @Harold Brandner,

Thank you for reaching out to Atlassian Community!

On the new update for the iOS app, the feature “Allow Critical Alerts” was added, and turning this feature off will stop this loud volume.

There are two feature requests suggesting improvements for that, but, the tickets are not public, so I’m not able to share the links here. One suggestion is “Ability to define what is a Critical Alert for IOS” and the other one “Control iOS Critical Alert Volume”.

The workaround, for now, is to turn off the “Critical alerts”.

Kind regards,
Angélica

All comments

Angélica Luz

Hello @Harold Brandner,

Thank you for reaching out to Atlassian Community!

On the new update for the iOS app, the feature “Allow Critical Alerts” was added, and turning this feature off will stop this loud volume.

The workaround, for now, is to turn off the “Critical alerts”.

Kind regards,
Angélica

Harold Brandner

Thanks. Hopefully we don't have to wait too long for the volume feature.

AdamP_7i8ek6

Do we have any updates on this volume request? Being that your app is used for on call, this is effectively making your product useless for its main purpose. I'd hate to say it but pagerduty is a better solution than opsgenie at the moment due to this.

Angélica Luz

Hello @AdamP,

Thank you for reaching out to Community!

I checked both feature requests and there are no updates of when the option to control the volume for critical alerts will be available.

Kind regards,
Angélica

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