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Tickets category jira service management datacenter

Amos Hope_4ni6fn

Hi everyone,

I am trying to get deeper with Jira service management datacenter and cloud. I couldn't find " Tickets category " in Datacenter but indeed in cloud .

Please how can I manage Jql goal in jira service management related with "Ticket category "?

Regards

Comments

Brant Schroeder

@Amos Hope Welcome to community.

Categories do not exist in Server and Datacenter yet. I am not sure when or if this will be included in Datacenter. We use components to categorize our request types and apply them on creation as a hidden field. The agents can then adjust after the issue is created if needed.

Amos Hope_4ni6fn

Thanks a lot @Brant Schroeder

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