SLA feature not working in Jira service desk 4.13.4

Question

SLA feature not working in Jira service desk 4.13.4 after we upgraded the same.

We upgraded Jira on test environment from 7.13.1 to 8.13.4. After Jira software upgrade, we directly upgraded the Jira service desk.

Now after re indexing, the SLA feature is not working. Not able to see it on tickets in the service desk projects and also the SLA tab is not opening via the project admin console.

Daniel Ebers · Answer

Hi @Nitish Handoo

next to the screenshots Brant requested I am wondering if there is a meaningful error message logged from atlassian-jira.log/atlassian-servicedesk.log* in your server's filesystem?

Please find more information about logs here:

Useful log files in Jira
https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

Could you please check and confirm?

Regards,
Daniel

Brant Schroeder · Answer

@Nitish Handoo Welcome to the community.  Can you share a screenshot of the issue.