Ticket created by mail handler is in channel JIRA and not EMAIL

Jason Li Ting Chung

Hi Community,

I have created a script mail handler to create tickets on JIRA

The problem we have is as follow:
>Every ticket that is being created is in the channel "JIRA".

Our requirement:
>We need the channel to be "EMAIL"

Is there a solution to that?

 

Best regards,

Jason Li

Amir Mustapha _Adaptavist_

Hi Jason,

For your information, this field is restricted and internally controlled by Jira.

You cannot do the changes unless you create a custom field to set the value automatically, as informed in this documentation. 

Kind Regards,

Amir