When someone mails to issue@(ourdomain), Jira will automatic make a issue for the mail that has been send to it. But there are 2 users which mails are not being transferred to Jira. I can see the mails coming in the Issue@(ourdomain) inbox, and they are being processed etc. but it won't sent it to Jira, we also checked the debugger but that also didnt give any error.
There are 2 users that have this problem, but they have the same rights as everyone else.
2021-03-12 14:17:15,809 DEBUG [] Caesium-1-4 ServiceRunner Start running MailProcessor ...
2021-03-12 14:17:15,809 DEBUG [] Caesium-1-4 ServiceRunner Found 1 valid mail channels for processing email(s)
2021-03-12 14:17:15,809 DEBUG [] Caesium-1-4 ServiceRunner Starts processing mail item(s) for mail channel [CHANNEL64d6f7dce239] ...
2021-03-12 14:17:15,809 DEBUG [] Caesium-1-4 ServiceRunner Looking up main handler ...
2021-03-12 14:17:15,809 DEBUG [] Caesium-1-4 ServiceRunner Found main handler [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler]
2021-03-12 14:17:15,809 DEBUG [] Caesium-1-4 ServiceRunner Looking up mail filters ...
2021-03-12 14:17:15,825 DEBUG [] Caesium-1-4 ServiceRunner Found 4 mail filters com.atlassian.jira.mail.processor.api.handler.DeliveryStatusMailFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDSentFromJIRAFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDBulkFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDAutoReplyFilter
2021-03-12 14:17:15,825 DEBUG [] Caesium-1-4 ServiceRunner Finished processing mail item(s) for mail channel [CHANNEL64d6f7dce239]
2021-03-12 14:17:15,825 DEBUG [] Caesium-1-4 ServiceRunner Finish running MailProcessor ...
2021-03-12 14:17:16,215 DEBUG [] Caesium-1-4 ServiceRunner Start running MailPuller ...
2021-03-12 14:17:16,215 DEBUG [] Caesium-1-4 ServiceRunner Found 1 valid mail channels for pulling email(s)
2021-03-12 14:17:16,215 DEBUG [] Caesium-1-4 ServiceRunner Starts pulling email(s) for mail channel [CHANNEL64d6f7dce239] ...
2021-03-12 14:17:16,575 DEBUG [] Caesium-1-4 ServiceRunner Connection to Mail Server established successfully using issue@XXXX.nl
2021-03-12 14:17:16,747 DEBUG [] Caesium-1-4 ServiceRunner Folder opened for READ_WRITE access
2021-03-12 14:17:16,903 DEBUG [] Caesium-1-4 ServiceRunner 0 messages received before [pullFromDate: 1539346205254] are filtered out successfully
2021-03-12 14:17:16,903 DEBUG [] Caesium-1-4 ServiceRunner Found 0 messages for pulling ...
2021-03-12 14:17:16,903 DEBUG [] Caesium-1-4 ServiceRunner Persisted 0 message(s) to database
2021-03-12 14:17:16,981 DEBUG [] Caesium-1-4 ServiceRunner Finished pulling email(s) for mail channel [CHANNEL64d6f7dce239]
2021-03-12 14:17:16,981 DEBUG [] Caesium-1-4 ServiceRunner Found 0 enabled but inactive mail channels to record suspended state
2021-03-12 14:17:16,981 DEBUG [] Caesium-1-4 ServiceRunner Finish running MailPuller ...
2021-03-12 14:18:00,012 DEBUG [] Caesium-1-2 anonymous XXXX mail handler MailFetcherService run() method has been called
2021-03-12 14:18:00,012 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Execution id: 10600
2021-03-12 14:18:00,012 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Removed 0 expired dead letters from store
2021-03-12 14:18:00,012 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Using mail server [com.atlassian.mail.server.impl.PopMailServerImpl@199115a0[id=10200,name=XXXX Issue mail,description=Email connection for XXXX Support,server name=outlook.office365.com,username=issue.XXXX@XXXX.nl,password=***,socks host=<null>,socks port=<null>]]
2021-03-12 14:18:00,012 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Getting session
2021-03-12 14:18:00,012 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Debug messages from JavaMail session initialization will not appear in this log. These messages are sent to standard out.
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Session providers: [[javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle], javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle], javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle], javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle], javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Oracle], javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Oracle]]]
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Session addressMap: [{rfc822=smtp}]
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Getting store from the session using protocol [pop3s]
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Oracle]
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.rsetbeforequit: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.disabletop: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.forgettopheaders: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.cachewriteto: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.filecache.enable: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.keepmessagecontent: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.starttls.enable: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.starttls.required: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.finalizecleanclose: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Connecting to mail store to host [outlook.office365.com] and port [995]
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.apop.enable: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.disablecapa: false
2021-03-12 14:18:00,059 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: connecting to host "outlook.office365.com", port 995, isSSL true
2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler +OK The Microsoft Exchange POP3 service is ready. [QQBNADQAUABSADAANQBDAEEAMAAwADIAMwAuAGUAdQByAHAAcgBkADAANQAuAHAAcgBvAGQALgBvAHUAdABsAG8AbwBrAC4AYwBvAG0A]
2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler CAPA
2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler +OK
2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler TOP
2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler UIDL
2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler SASL PLAIN XOAUTH2
2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler USER
2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler .
2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: authentication command trace suppressed
2021-03-12 14:18:00,699 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler DEBUG POP3: authentication command succeeded
2021-03-12 14:18:00,699 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Successfully connected to mail store
2021-03-12 14:18:00,699 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Getting folder [INBOX]
2021-03-12 14:18:00,699 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Got folder [INBOX], now opening it for read/write
2021-03-12 14:18:00,699 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler STAT
2021-03-12 14:18:00,699 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler +OK 0 0
2021-03-12 14:18:00,699 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler NOOP
2021-03-12 14:18:00,715 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler +OK
2021-03-12 14:18:00,715 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler XXXX mail handler[10200]: Found 0 unprocessed message(s) in the pop3s folder
2021-03-12 14:18:00,715 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Closing folder
2021-03-12 14:18:00,715 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler NOOP
2021-03-12 14:18:00,715 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler +OK
2021-03-12 14:18:00,715 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler QUIT
2021-03-12 14:18:00,731 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler +OK Microsoft Exchange Server POP3 server signing off.
2021-03-12 14:18:00,731 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler Closing store
2021-03-12 14:18:15,823 DEBUG [] Caesium-1-1 ServiceRunner Start running MailProcessor ...
2021-03-12 14:18:15,823 DEBUG [] Caesium-1-1 ServiceRunner Found 1 valid mail channels for processing email(s)
2021-03-12 14:18:15,823 DEBUG [] Caesium-1-1 ServiceRunner Starts processing mail item(s) for mail channel [CHANNEL64d6f7dce239] ...
2021-03-12 14:18:15,823 DEBUG [] Caesium-1-1 ServiceRunner Looking up main handler ...
2021-03-12 14:18:15,838 DEBUG [] Caesium-1-1 ServiceRunner Found main handler [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler]
2021-03-12 14:18:15,838 DEBUG [] Caesium-1-1 ServiceRunner Looking up mail filters ...
2021-03-12 14:18:15,838 DEBUG [] Caesium-1-1 ServiceRunner Found 4 mail filters com.atlassian.jira.mail.processor.api.handler.DeliveryStatusMailFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDSentFromJIRAFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDBulkFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDAutoReplyFilter
2021-03-12 14:18:15,838 DEBUG [] Caesium-1-1 ServiceRunner Finished processing mail item(s) for mail channel [CHANNEL64d6f7dce239]
2021-03-12 14:18:15,838 DEBUG [] Caesium-1-1 ServiceRunner Finish running MailProcessor ...
2021-03-12 14:18:16,229 DEBUG [] Caesium-1-1 ServiceRunner Start running MailPuller ...
2021-03-12 14:18:16,229 DEBUG [] Caesium-1-1 ServiceRunner Found 1 valid mail channels for pulling email(s)
2021-03-12 14:18:16,229 DEBUG [] Caesium-1-1 ServiceRunner Starts pulling email(s) for mail channel [CHANNEL64d6f7dce239] ...
2021-03-12 14:18:16,620 DEBUG [] Caesium-1-1 ServiceRunner Connection to Mail Server established successfully using issue@XXXX.nl
2021-03-12 14:18:16,808 DEBUG [] Caesium-1-1 ServiceRunner Folder opened for READ_WRITE access
2021-03-12 14:18:17,136 DEBUG [] Caesium-1-1 ServiceRunner 0 messages received before [pullFromDate: 1539346205254] are filtered out successfully
2021-03-12 14:18:17,136 DEBUG [] Caesium-1-1 ServiceRunner Found 1 messages for pulling ...
2021-03-12 14:18:17,136 DEBUG [] Caesium-1-1 ServiceRunner The result of creation some(com.atlassian.jira.internal.mail.processor.feature.puller.mailitem.MailItemDTO@44f93b2f)
2021-03-12 14:18:17,339 DEBUG [] Caesium-1-1 ServiceRunner The result of creation some(com.atlassian.jira.internal.mail.processor.feature.puller.mailitem.MailItemChunkDTO@4cbf60cd)
2021-03-12 14:18:17,339 DEBUG [] Caesium-1-1 ServiceRunner Process message completed. Mark message as READ.
2021-03-12 14:18:17,370 DEBUG [] Caesium-1-1 ServiceRunner Persisted 1 message(s) to database
2021-03-12 14:18:17,433 DEBUG [] Caesium-1-1 ServiceRunner Finished pulling email(s) for mail channel [CHANNEL64d6f7dce239]
2021-03-12 14:18:17,433 DEBUG [] Caesium-1-1 ServiceRunner Found 0 enabled but inactive mail channels to record suspended state
2021-03-12 14:18:17,433 DEBUG [] Caesium-1-1 ServiceRunner Finish running MailPuller ...
2021-03-12 14:19:00,004 DEBUG [] Caesium-1-3 anonymous XXXX mail handler MailFetcherService run() method has been called
2021-03-12 14:19:00,004 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Execution id: 10600
2021-03-12 14:19:00,004 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Removed 0 expired dead letters from store
2021-03-12 14:19:00,004 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Using mail server [com.atlassian.mail.server.impl.PopMailServerImpl@49c3e31b[id=10200,name=XXXX Issue mail,description=Email connection for XXXX Support,server name=outlook.office365.com,username=issue.XXXX@XXXX.nl,password=***,socks host=<null>,socks port=<null>]]
2021-03-12 14:19:00,004 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Getting session
2021-03-12 14:19:00,004 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Debug messages from JavaMail session initialization will not appear in this log. These messages are sent to standard out.
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Session providers: [[javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle], javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle], javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle], javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle], javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Oracle], javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Oracle]]]
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Session addressMap: [{rfc822=smtp}]
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Getting store from the session using protocol [pop3s]
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Oracle]
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.rsetbeforequit: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.disabletop: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.forgettopheaders: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.cachewriteto: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.filecache.enable: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.keepmessagecontent: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.starttls.enable: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.starttls.required: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.finalizecleanclose: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Connecting to mail store to host [outlook.office365.com] and port [995]
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.apop.enable: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: mail.pop3s.disablecapa: false
2021-03-12 14:19:00,051 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: connecting to host "outlook.office365.com", port 995, isSSL true
2021-03-12 14:19:00,129 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler +OK The Microsoft Exchange POP3 service is ready. [QQBNADAAUABSADAAMgBDAEEAMAAwADEANgAuAGUAdQByAHAAcgBkADAAMgAuAHAAcgBvAGQALgBvAHUAdABsAG8AbwBrAC4AYwBvAG0A]
2021-03-12 14:19:00,129 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler CAPA
2021-03-12 14:19:00,129 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler +OK
2021-03-12 14:19:00,129 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler TOP
2021-03-12 14:19:00,129 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler UIDL
2021-03-12 14:19:00,129 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler SASL PLAIN XOAUTH2
2021-03-12 14:19:00,129 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler USER
2021-03-12 14:19:00,129 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler .
2021-03-12 14:19:00,129 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: authentication command trace suppressed
2021-03-12 14:19:00,550 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler DEBUG POP3: authentication command succeeded
2021-03-12 14:19:00,550 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Successfully connected to mail store
2021-03-12 14:19:00,550 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Getting folder [INBOX]
2021-03-12 14:19:00,550 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Got folder [INBOX], now opening it for read/write
2021-03-12 14:19:00,550 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler STAT
2021-03-12 14:19:00,644 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler +OK 0 0
2021-03-12 14:19:00,644 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler NOOP
2021-03-12 14:19:00,644 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler +OK
2021-03-12 14:19:00,644 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler XXXX mail handler[10200]: Found 0 unprocessed message(s) in the pop3s folder
2021-03-12 14:19:00,644 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Closing folder
2021-03-12 14:19:00,644 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler NOOP
2021-03-12 14:19:00,660 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler +OK
2021-03-12 14:19:00,660 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler QUIT
2021-03-12 14:19:00,660 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler +OK Microsoft Exchange Server POP3 server signing off.
2021-03-12 14:19:00,660 DEBUG [XXXX Issue mail] Caesium-1-3 anonymous XXXX mail handler Closing store
2021-03-12 14:19:15,836 DEBUG [] Caesium-1-2 ServiceRunner Start running MailProcessor ...
2021-03-12 14:19:15,836 DEBUG [] Caesium-1-2 ServiceRunner Found 1 valid mail channels for processing email(s)
2021-03-12 14:19:15,836 DEBUG [] Caesium-1-2 ServiceRunner Starts processing mail item(s) for mail channel [CHANNEL64d6f7dce239] ...
2021-03-12 14:19:15,836 DEBUG [] Caesium-1-2 ServiceRunner Looking up main handler ...
2021-03-12 14:19:15,836 DEBUG [] Caesium-1-2 ServiceRunner Found main handler [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler]
2021-03-12 14:19:15,836 DEBUG [] Caesium-1-2 ServiceRunner Looking up mail filters ...
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Found 4 mail filters com.atlassian.jira.mail.processor.api.handler.DeliveryStatusMailFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDSentFromJIRAFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDBulkFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDAutoReplyFilter
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Starts processing mail item [id: 5020] ...
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Checking if mail item [id: 5020] is a mail loop ...
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Filtering message [message number: 0] using mail filter [com.atlassian.jira.mail.processor.api.handler.DeliveryStatusMailFilter]...
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Finished filtering message [message number: 0] using mail filter [com.atlassian.jira.mail.processor.api.handler.DeliveryStatusMailFilter]
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Filtering message [message number: 0] using mail filter [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDSentFromJIRAFilter]...
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Finished filtering message [message number: 0] using mail filter [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDSentFromJIRAFilter]
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Filtering message [message number: 0] using mail filter [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDBulkFilter]...
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Finished filtering message [message number: 0] using mail filter [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDBulkFilter]
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Filtering message [message number: 0] using mail filter [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDAutoReplyFilter]...
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Finished filtering message [message number: 0] using mail filter [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDAutoReplyFilter]
2021-03-12 14:19:15,851 DEBUG [] Caesium-1-2 ServiceRunner Handling message [message number: 0] using main handler [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler]...
2021-03-12 14:19:16,242 DEBUG [] Caesium-1-4 ServiceRunner Start running MailPuller ...
2021-03-12 14:19:16,242 DEBUG [] Caesium-1-4 ServiceRunner Found 1 valid mail channels for pulling email(s)
2021-03-12 14:19:16,242 DEBUG [] Caesium-1-4 ServiceRunner Starts pulling email(s) for mail channel [CHANNEL64d6f7dce239] ...
2021-03-12 14:19:16,383 DEBUG [] Caesium-1-2 anonymous Finished handling message [message number: 0] using main handler [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler]
2021-03-12 14:19:16,398 DEBUG [] Caesium-1-2 anonymous The result of creation some(com.atlassian.jira.internal.mail.processor.feature.audit.mailitem.MailItemAuditDTO@5f506bd0)
2021-03-12 14:19:16,398 DEBUG [] Caesium-1-2 anonymous Updating mail item status to [PROCESSED] ...
2021-03-12 14:19:16,414 DEBUG [] Caesium-1-2 anonymous Finished processing mail item [id: 5020] ...
2021-03-12 14:19:16,414 DEBUG [] Caesium-1-2 anonymous Finished processing mail item(s) for mail channel [CHANNEL64d6f7dce239]
2021-03-12 14:19:16,414 DEBUG [] Caesium-1-2 anonymous Finish running MailProcessor ...
2021-03-12 14:19:16,679 DEBUG [] Caesium-1-4 ServiceRunner Connection to Mail Server established successfully using issue@XXXX.nl
2021-03-12 14:19:16,867 DEBUG [] Caesium-1-4 ServiceRunner Folder opened for READ_WRITE access
2021-03-12 14:19:17,023 DEBUG [] Caesium-1-4 ServiceRunner 0 messages received before [pullFromDate: 1539346205254] are filtered out successfully
2021-03-12 14:19:17,023 DEBUG [] Caesium-1-4 ServiceRunner Found 0 messages for pulling ...
2021-03-12 14:19:17,023 DEBUG [] Caesium-1-4 ServiceRunner Persisted 0 message(s) to database
2021-03-12 14:19:17,117 DEBUG [] Caesium-1-4 ServiceRunner Finished pulling email(s) for mail channel [CHANNEL64d6f7dce239]
2021-03-12 14:19:17,117 DEBUG [] Caesium-1-4 ServiceRunner Found 0 enabled but inactive mail channels to record suspended state
2021-03-12 14:19:17,117 DEBUG [] Caesium-1-4 ServiceRunner Finish running MailPuller ...
