Reopened statistics for the period

Question

Hello,

I need to get statistics about how many times the issue was reopened for the period.

Could you please help with this?

Thanks in advance,

Tatiana.

Peter Bengov · Answer

Do you have eazyBI?

Tatiana_raj4zg · Answer

Hello, Peter,
thanks for your reply,

I need to get statistics of reopens for a period
For example:
the issue was reopened 5 times, 2 of them - last week, and 3 - this week.

For example, I need statistics for the last week
It looks like I can get total reopens count only, not for a period, using Transition Count field.

How can I get these statistics?

Peter Bengov · Answer

I recommend using the Transition Count Field, part of JIRA Misc Custom Fields

Take the ID of your reopen transition and that way you will be able to count how many times each tickets has been reopened.

Reference: https://innovalog.atlassian.net/wiki/display/JMCF/JIRA+Misc+Custom+Fields#JIRAMiscCustomFields-transitioncountfield