In the backlog board there is provision at the bottom of the list to create a new ticket. Team finds this more effective as the component, sprints (when they create an issue in the sprint) are automatically added. All that is required is choosing the issue type and description.
In this scenario the Work Type (a custom field) is not mandated. Hence they miss and a follow up is required to update the issues to the correct work type. How can we fix this?
Also, the field is mandatory by the Behaviour module of ScriptRunner plugin.