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Script listener for Generic Event that fires off a "Comment" event if a comment was created

Paul Sainsbury

Hi,

I need to have notifications that are sent on whenever a comment is made. Unfortunately not all comments result in a "Comment" event - so when I perform a workflow transition and add in a comment at the same time, JIRA fires off a "Generic Event". If I apply a notification on the "Generic Event", then I end up getting emails even when no comment was made.

Is there a way to create a script listener that monitors JIRA for any "Generic Events" and if there was a comment made in that event, the script then fires off a "Comment" event with the comment?

From
Paul

Accepted answers

JamieA

Add a script listener, the one you want is called "Fire an event when a condition is true". It should be configured like this:

image2015-1-9 13:16:26.png

Make sure you only select the Generic Event to listen for or you will wind up in an infinite loop.

Something fishy seems to be going on, in that JIRA seems to be firing two events... there is a related issue which I need to look at. LMK if you have any problems.

image2015-1-9 13:16:26.png

All comments

JamieA

Add a script listener, the one you want is called "Fire an event when a condition is true". It should be configured like this:

image2015-1-9 13:16:26.png

Make sure you only select the Generic Event to listen for or you will wind up in an infinite loop.

Something fishy seems to be going on, in that JIRA seems to be firing two events... there is a related issue which I need to look at. LMK if you have any problems.

image2015-1-9 13:16:26.png

Paul Sainsbury

Thanks that worked... I had expected the 2nd event to have the same "context" as the first one - I need the original comment to be associated with the 2nd event, so that my notification scheme can include it in it's mail. (Right now it fires the event but has no comment) Is that possible?

JamieA

I think you want a custom listener like this: https://gist.github.com/jechlin/2824046dd7a4ada6bc3e In my case I configure it by creating a custom listener, and the class is examples.answers.FireACommentOnResolve, which corresponds with the above. The second clause is just for testing, I tested it by putting it both on "resolve" and "commented", but you are using a generic event.

Paul Sainsbury

That's awesome - I had some hassles getting it working on our slightly older Jira installation (with rather confusing folder locations) but it works wonderfully! Thanks for the help.

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