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"The default assignee does NOT have ASSIGNABLE permission" error

Esther Strom_ ACP-JA

I've looked around, and found answers that told me that this is most likely because my default assignee does not have the assignable permission (gee, thanks.) The problem is, the default assignee for my project DOES have the assignable permission. It's set via a project role, which the default assignee (also the project lead) is a member of. We do NOT want to allow issues to be created unassigned. Where else can I look for what might be causing this issue?

Accepted answers

Christian Czaia [Decadis AG]

Another idea: Are you using components? Maybe you're using components and the default asignee isn't your JIRA Monkey (default: component lead instead of project lead).

Cheers

All comments

Esther Strom_ ACP-JA

Here are some screenshots to help clarify; maybe I'm missing something. In the Issue Permissions screen, you can see that the Assign Issues and Assignable User permissions are set to use the Users project role.

Bigger version (http://www.flickr.com/photos/hookedbyesther/9917333125/)

In the Project Role screen, you can see that the default group for Users is jira-users:

Bigger version (http://www.flickr.com/photos/hookedbyesther/9917367026/)

And on the People screen, you can see that JIRA Monkey, our project lead, is part of the jira-users group.

(Bigger version http://www.flickr.com/photos/hookedbyesther/9917500853/)

What am I missing that would allow us to have JIRA Monkey be the automatic assignee of tickets created?

Jobin Kuruvilla [Adaptavist]

You are not looking at the project role for the specific project but only at the default project role session. Go to the project and check under the roles tab.

Esther Strom_ ACP-JA

We're on 5.1. There IS no Roles tab under the project. The only way to get to Roles is from the Users dropdown in the top blue bar.

Christian Czaia [Decadis AG]

The "roles" tab IS the "people" tab in 5.1. Your configuration looks right to me. Are you sure the permission scheme from your screenshot has been assigned to the project you are talking about?

Esther Strom_ ACP-JA

Yes, we only have a single permission scheme that's applied to all of our projects.

Christian Czaia [Decadis AG]

Another idea: Are you using components? Maybe you're using components and the default asignee isn't your JIRA Monkey (default: component lead instead of project lead).

Cheers

Esther Strom_ ACP-JA

Yup, it was the components. Wow, how unintuitive. I can see how you might want to be able to set a different assignee for a specific component, but it seems to me that if you don't have anything specific set in a component, it should inherit from the project's default assignee.

Volodymyr Krupach @BrizoIT

You saved me! Spent an hour digging this smile .

Lucia Guzman

thank you for helping me figure this out!

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