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Jira Automation: Jira html links show as text in email

Hunter1428

Hi all,

I'm using the Jira automation plugin with a html email template I created.

I have noticed that html links which are in description or comments get converted to just text in the email. I guess I understand why this is, because it does not contain the html info.

Is there a way for these links to retain there html formatting?

Thanks!

Accepted answers

Bill Sheboy

Hi @Hunter1428

Would you please provide an example of your automation rule's email content that is not keeping the formatting? Thanks!

Best regards,

Bill

All comments

Bill Sheboy

Hi @Hunter1428

Would you please provide an example of your automation rule's email content that is not keeping the formatting? Thanks!

Best regards,

Bill

Hunter1428

Hi @Bill Sheboy

Rule: when ticket enters status submitted send email to x (HTML Format)

I'm using the smart key {{issue.fields.description}} to get the description. When you create/update a ticket with a link in the description, the email is sent. But the hyperlink is not present on the link in the email.

Here is the basics of the HTML template:

<table style="margin-left: auto; margin-right: auto;" width="50%" cellspacing="0" cellpadding="0"><tbody><tr><td style="width: 552px; vertical-align: top; text-align: left;"><table style="width: 100%; margin-left: auto; margin-right: auto;" cellspacing="0" cellpadding="0"><tbody><tr><td>&nbsp;</td></tr><tr><td style="background-color: #e0e0e0;"><h3>Description</h3></td></tr><tr><td><hr /></td></tr></tbody></table><table style="width: 100%; margin-left: auto; margin-right: auto;" cellspacing="0" cellpadding="0"><tbody><tr style="height: 13px;"><td style="text-align: left; height: 13px;"><span style="color: #333333;"> {{issue.fields.description}} </span></td></tr></tbody></table></td></tr></tbody></table>

Regards

Bill Sheboy

Thanks, @Hunter1428

Is there any text missing from the Description in the email, or is it otherwise complete?

Have you tried {{issue.description}} removing the fields prefix to see how that impacts the formatting?

Hunter1428

Hey @Bill Sheboy

There is no text missing, all is present in the email.

I just replaced {{issue.fields.description}} with {{issue.description}}, created a new ticket with a HTML link in (confirmed it was a html link by clicking it) submitted the ticket. Received the email and the link is indeed still just text, no HTML

Cameron Stubber

Hi All,

Just wanted to share, that disabling the "Convert line breaks to HTML line breaks" also solved some problems I was having.

My issue was that the HTML Email was correct in terms of content and font/color - but there were huge blocks of br being inserted and spacing things down the page way too far.

Unticking this option and it looks exactly as expected when opened in the browser as an html file.

Marc Isikoff_o8qjap

I am trying this in non cloud version (our company just puts JSD Server in our cloud, not Atlassian)

Anyway I have the description of the issue with a url that if I click on that in the issue it renders an image.

I then tried sending an email by using:

{{issue.description.html}} and it did not render an image at all (not even a dead link)

Also disabling line breaks in an HTML format makes for a paragraph instead of neatly spaced lines, so leaving that checked for now.

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