Service Desk Request: channel is set to "unknown"

Question

Hello,

we import data into Jira Service Desk using a csv file; after import we notified that the Request channel is set to "unknown".

When a new Request is created via portal, the channel is properly set to "portal".

How can  this channel property be set to "portal" during import via csv?

How can we update the value of the already imported tickets from "unknown" to "portal"?

Many thanks in advance

Cristina Baciu

Cristina Baciu · Answer

I'm not able to create a ticket/support to Atlassian Support. Every path redirects me to Community.

Jack Brickey · Answer

sort of what I suspected. this field is not editable. you could consider opening a request w/ Atlassian Support. Maybe they will open a suggestion for this. I found some similar issues in JAC like - https://jira.atlassian.com/browse/JSDCLOUD-1215

Cristina Baciu · Answer

Hi Jack,

unfortunately it does not work. I get the message:

thanks

Cristina