E-mail notifications not working

Question

I'm working on a "Simple Issue Tracker" project. We are not receiving any e-mail notification when we open/update/resolve an Issue.

The notification administration of the project:

The Outgoing Mail is enable:

When I send an e-mail through Administration -> System -> Send E-mail is working.

Thanks in advance!

David Miralles · Answer

Hi,

I'm testing JIRA 6.4.8 and I have the same problem.

Test Send e-mail and Send e-mail to a group are working properly.

I'm creating an issue which has associated a Notification Scheme with the event Issue Created (by default) and the user is able to notify him. Moreover, I'm using also single email address but no e-mail is received.

I've seen that the e-mail is processed by the Mail Queue but then it disappears. No information is displayed in the logs.

MORE INFO: When debugging and checking the atlassian-jira-outgoing-mail.log no information is registered but it is enabled.

Thank you in advance.

Regards, David.

Pedro Souza · Answer

- Check if the correct notification scheme is assigned to this project.

- Check if all the events of the notification scheme has the correct action.

- Check if the postfunctions of the Workflows transitions are triggering the correct event.

And also, are you testing the notifications with the same user? because you may have the option "Do not notify me" for the user changes.

Cheers.