Hi. I've established a simple SLA that starts when a Service Desk ticket is created and stops when we designate an Assignee to the Request based on Assignee: Changed condition. It works fine in this setup.
The problem occurs when someone clones a ticket and the Assignee field is already populated, so the Assignee field doesn't change per se. I also create automated sub-tasks which grabs a username from another field in the form and populates the Assignee field with it.
Ideally, I'd like to base the SLA simply around the Assignee field not being empty but this condition doesn't appear in the SLA criteria to select. I have Project Admin only, not system. Is there a way to do this in JQL?
