using Firstname Column form jira database in reporter field

Petya Panayotova

Dear community,

 

We faced an issue with connecting our Jira to the support Jira.

Our Jira is connecting to organization Ldap and when we use - dispalyName, it shows the first, second, and last name of the reporter.  So, can I  use into  "create issue" email template, column firts_name to a reporter instead of displayName?

Thank you in advance.

 

moofoo

Hi Petya Panayotova,

Thanks so much for your question.

Currently JSM does not support inserting custom fields into customer notifications templates. There is a feature request for that JSDSERVER-4642 which you can follow and track the progress on.

Thank you,

Artem
Jira Service Management

P.S.: if this answer is correct, please select the ‘accept answer’ button