Atlassian admin

Sean Bagan

Hi there,

 

I seem to be listed as an admin everywhere I can see but I try to do certain things and get denied and told to ask my admin for access, what am I missing in the set up?

 

Example: Got an email from Atlassian about trial ending and click here to enter billing info. I clicked and said denied, need to see an admin. But if I go into jira I can hit the cogwheel and go to billing and enter billing info. 

 

Why is the email and delete issue saying see admin when I am an admin?

 

Thanks!

Huwen Arnone [Deiser/Devoteam]

Hi @Sean Bagan 

• I've found this issue that relates pretty much to your case: You, as an admin, cannot access the billing information >> https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-access-quot-Administration-quot-or-quot-Billing-quot/qaq-p/1369864
• And this other thread refers to a person that cannot access their admin panel >> https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-access-quot-Administration-quot-or-quot-Billing-quot/qaq-p/1369864

I can see this usually related to an issue associated with the same person having multiple accounts.

If you cannot solve it by yourself, I would recommend getting in touch with Atlassian itself.

I hope this was useful for you. Regards!