Using JIRA as a HelpDesk Ticket System

Nick Gugliotti

We are currently using a Project as an IT Help-desk Ticket System.

 

One issue I am facing, is in order for anyone to place a ticket they need a JIRA Account, is this a proper way to utilize JIRA as a Help-desk Ticket System?

 

Can someone point me in the right direction?

 

Thanks in advance

Alexis Robert

Hi @Nick Gugliotti , 

 

what you're describing is exactly why Jira Service Management exists : it's a way to provide a portal to end users so that they can create tickets, without the need of a Jira license.

You can read more on this page : https://www.atlassian.com/software/jira/service-management

 

Let me know if this helps, 

 

--Alexis