Confluence Form integrated to JIRA does not work for people who don't have access to JIRA

Question

I created a form in COnfluence that creates a ticket issue in JIRA.

It only works, however when people with access to the JIRA project. If they are not listed as a JIRA user in the project, the form gives an error message.

What can I do, as I need anyone who can view the form to be able to submit it?

Thank you,

Sam

Alex Medved _ConfiForms_ · Answer

Hi

When you use ConfiForms built-in rules to create/update issues it uses application link for communication with your Jira

And that is in most cases require your users to have access to Jira

ConfiForms has a way to set up similar functionality using generic web request and that can be set up to use a specific service account (which will allow anyone to create Jira tickets, as it will be created with the permissions of this service account)

Take a look at this demo on our wiki

It shows how to set up issue creation via web request (and also have the same functionality implemented vis Create Jira ConfiForms IFTTT to compare)

Alex

Brant Schroeder · Answer

@Samantha Andrade

The Jira application link to Confluence will require authentication.   I would suggest using the Jira issue collector since it does not require the individual to have an account in Jira.  https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html

Here is a great article about other options you could use.  https://community.atlassian.com/t5/Jira-articles/Five-Options-for-Creating-Jira-issues-from-Online-Forms/ba-p/845260