Service Desk Linked Issue

Question

Hi,

I have a linked issue automation that anytime a comment or transition is made, it causes the same to the linked issue. The following is my setup:

SM-1 (Service Desk) is linked to SO-1 (Software)

When SO-1 is transitioned, I want the "champion" custom field in SM-1 to update to the assignee from SO-1.

Is this possible?

Hana Kučerová · Answer

@Preston Warden ah, that's great :-)

You will need two rules for this, one with trigger Issue transitioned and second with trigger Issue commented.

My custom field "user test" is user picker (~ your champion field)

You will also need to set correct link type.

Preston Warden · Answer

Hi Hana, I use Automation for JIRA - Server. I am just having a tough time getting the smart values to line up properly.

Hana Kučerová · Answer

Hi @Preston Warden ,

if you are on server and have only OOB Jira automation functionality available, I don't think it's possible.

You can achieve this using Automation for Jira - Server application, which is now integrated to Jira cloud.

Also ScriptRunner for Jira can be used, but you will need to write some groovy script.

Probably there are other applications, but those two I use the most.