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Jira Service Management Conditional Fields

Albert Manuel

Hi,

We are running Jira Service Management (ex Jira Service Desk) Server edition, and we would like to have conditional fields.

Basically, we want to have a custom field where if option A is selected some fields/options to expand and if option B is selected other fields/options to be showing, is this possible?

Thanks.

Accepted answers

Kian Stack Mumo Systems

@Albert Manuel,

You can do this with a couple of different apps, such as Extension for Jira Service Management or Scriptrunner for Jira.

Thanks!

Kian

All comments

Kian Stack Mumo Systems

@Albert Manuel,

You can do this with a couple of different apps, such as Extension for Jira Service Management or Scriptrunner for Jira.

Thanks!

Kian

Albert Manuel

@Kian Stack Mumo Systems thanks alot.

Kian Stack Mumo Systems

@Albert Manuel,

Glad to have helped!

Thanks,

Kian

Kate Caldecott_h6gk2b

Hi @Albert Manuel

Yes, these are great suggestions from Kian.

There is also the option of using ProForma Lite (a free app) that allows you integrates forms into your issue. You can ask all sorts of question types and then use conditional logic to only display the right information at the appropriate time. If your data capture requirements are large, then formatting into a form can be a really good option.

An example is displayed here:

conditional logic12.gif

As a heads up, I am from ProForma but also another thought to consider in terms of data capture effectiveness.

Kian Stack Mumo Systems

Thanks for the information @Kate Caldecott, I didn't know about ProForma!

Kate Caldecott_h6gk2b

My pleasure @Kian Stack Mumo Systems - glad I was able to assist. There's a couple of ways to go here isn't there.

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