Issue field attachment

Aggeliki K

Hello,

I would like the customer that raises a request to view (when creating an issue) a file with a pre-uploaded specific file. He may then be able to download it.

I tested the issue field attachment, but I saw no option for a default value.

I have already found a plugin that does that, but since it is not free, I would first like to know if jira service management has that ability by itself.

 

Thank you in advance,

Aggeliki K

 

moofoo

Hi Aggeliki K,

Thanks so much for your question.

You can use the “Help and instructions” section on the “Edit fields” page of a request type in question. There you can use Jira Markup to, for example, provide a link to a file. Please see the screenshot for an example:

Unfortunately, using a file custom field won’t do the trick, since, as you have noticed, it can’t have a default value, neither can it be hidden from the “Create request” form.

Thank you,

Artem
Jira Service Management

P.S.: if this answer is correct, please select the ‘accept answer’ button