JIRA SD project settings Automation Send email how to enter a custom field value there?

Question

Hi!

I will great new issues trough JIRA API, so reporter is API user, not customer. I like to send a "Issue created" notification to the customer e-mail. I have customer e-mail address in custom field, lets say "customfield_14506". Is there any way to add this field information (e-mail address) to the To row?

Bill Sheboy · Answer

No, that should work for the TO field.  Please try this:

* Type in the smart value you need in the TO field
* It will appear as you type below the field
* Select the text they show for the same smart value
* Confirm it enters into the TO field as you expect

Kaido Kabral · Answer

Hi!

Tnx for the answer! I try to enter this value and receive "No matches found".

Only values the field is accepting are " Reporter (customer)" and "Customers involved".

I try to enter this value to the "To" field - Do I need to enter this value to "Content" field instead?

Bill Sheboy · Answer

Hi @Kaido Kabral  -- Welcome to the Atlassian Community!

For Automation for Jira, you may send an email with a custom user field using emailAddress. In your example this would be: {{issue.customfield_14506.emailAddress}}

Best regards,

Bill