Enabled SSO on Alassian Account for Organization and unable to sign on.

Phillip Bagwell

I was trying to configure Azure AD and Atlassian cloud for SAML single sign-on and I thought it configured correctly. But I may have made a mistake, and now am unable to log on with <email redacted by Atlassian Support>

When I try to login as an Atlassian administrator I get the following error:

Hmm... We're having trouble logging you in.

Hmm... we're having trouble logging you in. You'll need to talk to your organization admin - tell them we sent you, and that there appears to be an issue with the identity provider entity ID used for your SAML single sign-on configuration.

I can't login to Support to request help, so I'm hoping a support person in the community will help me out. I am currently unable to log on and am hoping we can get SSO disabled so I can log in and figure out what I did wrong (probably the wrong ID on the URL using the one from statuspage instead is my guess)

Daniel Eads

Hi @Phillip Bagwell , welcome to the Community.

I've opened a support request on your behalf using the email address you listed, and for your privacy I've also edited the email out of your post. You should receive a confirmation email at that address shortly that an issue has been opened with our support team about resetting the SAML configuration for your Atlassian Access org.

Cheers,
Daniel | Atlassian Community Support