Disabling related knowledge base articles only for agents

Vjaceslavs Malgovskis

Is there a way to disable the "Related knowledge base articles" Jira (agent) view dropdown? 

If issue gets modified, it drops down and is very irritating and doesn't really serve any purpose for agents. 

We would like to retain the link to the knowledge base for customers on the portal.

Perhaps, there is a system module that can be disabled?

We are using latest Data Center instance.

Thank You in advance.

Marc Dacanay_xvih9w

Hi Vjaceslavs,

Thanks so much for your question.

Unfortunately, this behaviour is currently not supported. Should you wish to request this feature, please file a feature request.

Thank you,

Marc
Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button