Issue importing csv file for custom field

Claire Berry

Hi, I'm new to Jira. Currently working in a company migrating from another system (ServiceNow). I am working on building requests for our request portal. I wanted to create a custom field on the request form which on my previous system had 200 entries, so I exported it and imported into Jira with a CSV file.
I had some issues importing as I did not have a "summary" field. So looked at resolutions for this online and saw I needed to create a field called summary. So for the 200 entries I entered a title of Summary and just put in "Import" in each row.
The data imported and I created my custom field successfully, the only issue is that I also created 200 actual requests for each item when it imported which I did not want. Did I do something wrong here when importing? And is there a way to import without creating actual requests? Thanks

Alexis Robert

Hi @Claire Berry , 

 

what you did is exactly how I would have done it : it's the quickest way to populate custom fields.

You can now just delete those issues that you created, as they don't have any purpose anymore : go on the search bar and click on Advanced issue search, look for these issues and select Bulk Change and then delete option : https://support.atlassian.com/jira-core-cloud/docs/edit-multiple-issues-at-the-same-time/

 

Let me know if this helps, 

 

--Alexis