JIRA doesn't sync groups from JIRA Internal directory when I use LDAP Directory as primary Directory

Question

I'm trying to use a Microsoft Active Directory (Read Only, with Local Groups) in JIRA as my primary User Directory to enable SSO (Single Sign On) using AD credentials only, but when I do this, All the groups from the JIRA Internal Directory are lost and are not synced.

Pramodh M · Answer

Hi @Shobhit Saxena

It is possible to have your group in Jira internal directory and manage users to the groups you have created. That's what "Read only with local group" means

May I Know what error you are getting. I would be able to help you if you attach the configuration you have done so far for LDAP directory you are integrating.

Please Note on this as well:

If the user is in both Jira internal directory and LDAP directory - It's not possible. It works like this,

Say you have the have user-a in Jira internal directory and user-a logs in

Jira while logs in user-a it checks the user directory in order and as soon as it recognizes that user-a is in Jira's internal directory it does not check in the LDAP directory.

If you are still unclear about how this works, please raise a support ticket to Atlassian team.

Thanks,
Pramodh

Shobhit Saxena_atsj5l · Answer

Hi @Pramodh M ,

Thank you for your reply. Just to be more specific, what I'm trying to do is -

I want to keep the JIRA internal groups for all the users but I want to use AD credentials only for Authentication. Users should only be able to login using their AD credentials but their internal JIRA groups should remain as it is according to the JIRA Internal directory.

Do you think this is possible ?

Thank you

Pramodh M · Answer

Hi @Shobhit Saxena

LDAP Integration should in no way affect your internal directory, that's strange.

Can you retrieve the users and groups while checking the LDAP configuration?

Can you please check the LDAP configuration for the default group and also in advanced settings, there is an option when the user is granted the group to join in ("When the user first-time logs in, Every time the user logs in, Never") try changing this option to "Every time user logs in.

Don't have LDAP as primary, no need for that. The first directory should always be Jira internal directory.

If it's still giving an error there might be a problem in Additional group DN, please check with that.

Thanks,
Pramodh