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Date format using the Date Picker field in a Service Portal

Steve H_

Apologies up front if there is a Q&A already on this, but I'm not finding it.

Creating A Doc Request form using the JIRA Service project and custom fields. For my "Requested date" custom field, for example, when I preview it in the Portal, it asks me for the date format as follows:

17/May/21

What I want is:

02/17/2021

I changed to the "MM/dd/YYYY" date format in the "Look and Feel" (../secure/admin/LookAndFeel!default.jspa) settings, but when I go back to the Preview option, it still looks for the date format of "17/May/21".

What am I not changing correctly?

TIA

Accepted answers

Ivan Lima

@Steve H_, in this case, you would need to update the advanced settings. Have a look at the Configuring date picker formats section at Changing the Due Date Input Format. This article should address that for you.

Cheers,

IL.

All comments

Ivan Lima

Cheers,

IL.

Steve H_

Thanks for the quick response; I'll take a look today.

Steve H_

So I made the change, but in the Portal Preview, the date format is still "17/May/21"

Ivan Lima

Hi @Steve H_, I tested it myself, and it worked just fine for both Atlassian Cloud and Data Center. Did you follow the configurations from the example/docs I shared above? It would be helpful if you could share a screenshot of the parameters you've set so that we can better assist you here.

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