can a ticket ever dissappear?

Mel B

I have a ticket number provided to me by a team and i am unable to locate the ticket.  When I put in the number, it says the ticket is not found.  I know the numbers count up in sequence as tickets are created, but this ticket number doesn't appear to exist and there are many more tickets that do exist that have much higher numbers.  I am baffled.

Daniel Wester

There are a couple of ways:

1. It can be deleted (eek)
2. It can be moved to a different project (in which case you'd be redirected)
3. It can have permissions applied to it so you can't see it (in which case I believe you'd get a permission message).

I'd check with the team to to have them verify why you can't see it.