Email notifications to be sent to specific jira user in user custom field

RG_0m27n8

We have custom field (User Type) and we want to send email notification to the user updated in custom field during particular transition.

Please help me to implement this.

Kian Stack Mumo Systems

@RG, sure thing. Let me see if I can help you. You'll need to be a Jira administrator to perform the steps outlined below:

 

1. Create a new Jira custom event. To do this, you'll need to navigate to Administration > System > Events > Add a new Event (generic template).
2. Navigate to the workflow, click on the transition that you want to send the custom notification, and then click on Post Functions.
3. The last post function should be Fire a Generic Event. You'll need to edit this post function and change the event to the custom one you just created.
4. Publish the workflow with the changes you've made.
5. Navigate to the notification scheme for your project, and edit the notifications. At the bottom on the notification scheme, you should see the custom event you created. Add the user picker custom field to get notified when that event is fired.

If you're able to do those steps, you should have the notifications set up just like you want!