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post update to version 8.14.1 all email filter subscriptions failing.

Carla Ann Rowland

DEFAULT template failure

email subscriptions to filters are failing for all users enterprise wide:

in header is : #text('template.subscription.header.name'

in body of email is

Could not locate resource

Accepted answers

Carla Ann Rowland

My co-worker found out that it is a bug with the upgrade.

All comments

Ravi Sagar _Sparxsys_

Hi @Carla Ann Rowland

Was any of the velocity files modified? It seems like a problem with the .vm files.

Ravi

Carla Ann Rowland

@Ravi Sagar _Sparxsys_ no it was a straight jira upgrade; we did not do any modifications. Since this posting I created a brand new filter and set myself for subscription. I get the same results

Carla Ann Rowland

My co-worker found out that it is a bug with the upgrade.

Therese Hedberg_i0hxb7

Hi @Carla Ann Rowland We just upgraded from 8.13 to 8.20 and face the same bug. Did you manage to correct it?

ironeagle

The mail template resources should be found in <jira-home-folder>/data/template (Server) or your shared folder (Data Center).

Therese Hedberg_i0hxb7

Thanks for the reply @ironeagle But how do we solve the problem? By editing the template? Or creating a new one?

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